Your Privacy Commitment

Rocky River Med Spa – The Fountain Clinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.rockyrivermedicalspa.com, or interact with us online.

This policy is designed to comply with applicable laws, including relevant Ohio privacy and healthcare regulations.

We may collect the following types of information:

Personal Information

Name, Email address, Phone number, Mailing address, Date of birth, Payment information (if applicable)

Health-Related Information

• Information you provide in consultation forms, appointment requests, or treatment inquiries
• Medical history or treatment preferences submitted through secure forms

Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited and usage data (via cookies and analytics tools)

How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments
• Respond to inquiries and provide customer support
• Deliver requested services and treatments
• Send appointment reminders and promotional communications (with consent)
• Improve our website and services
• Maintain compliance with legal and regulatory obligations

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors that assist with website hosting,     payment processing, email communication, or analytics
• Healthcare Professionals: As necessary to provide treatment or consultation services
• Legal Requirements: When required by law, regulation, or legal process

All third parties are required to maintain the confidentiality and security of your information.

HIPAA and Health Information

If you submit protected health information (PHI) through our website, we take steps to safeguard it in accordance with applicable healthcare privacy laws. However, submitting information online may not always be fully secure. For sensitive medical information, we recommend contacting us directly by phone.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Customize content and advertisements

You can control cookie settings through your browser preferences.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Rocky River Med Spa – The Fountain Clinic

19353 Detroit Rd.

Rocky River, OH 44116

216-300-2022

info@rockyrivermedicalspa.com

Privacy Policy last updated: 04/20/2026